Refund policy
Return & Refund Policy
Last updated: July 2026
60-Day Return Window
We accept returns within 60 days of delivery for items in their original, unused condition and original packaging.
How to Request a Return
Use the contact form on our Contact page or email hello@lumaelights.com with your order number and reason for return. We respond within 1 to 2 business days with return instructions.
Refunds
After we receive and inspect the returned item, we process approved refunds to the original payment method within 5 to 7 business days. There is no restocking fee.
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund, including shipping costs, at no cost to you.
Orders Lost or Not Delivered
Contact us within 14 days of the expected delivery date. We will investigate with the carrier and, once confirmed, arrange a replacement or refund.
Cancellations and Order Changes
Contact us within 2 hours of placing your order. After processing begins, cancellation or changes may not be possible. Shipped orders may be returned under this policy.
Non-Returnable Items
Used, modified, customer-damaged, or incomplete items cannot be returned.
Return Shipping
Customers are responsible for ordinary return shipping unless the item is defective, incorrect, or Lumae made an error. Use a trackable shipping method.
Contact
Email hello@lumaelights.com.