Shipping Policy

Shipping

Free US shipping on every order — no minimum.

Orders are processed and dispatched within 1-2 business days (the next business day for orders placed on weekends or holidays). You'll receive a tracking number by email as soon as your order is on its way, and your tracking link always shows the latest delivery estimate for your destination.

We currently ship within the United States only. International shipping is on our roadmap - sign up for our newsletter to hear when it launches.

Lost, delayed, or missing shipments

If your tracking hasn't updated for an extended period, your order hasn't arrived within a reasonable time, or only part of a multi-item order arrives, email hello@lumaelights.com. We'll work with the carrier to locate your order and, if it can't be found, send a replacement or issue a refund.

Returns & refunds

We accept returns within 30 days of delivery for items in original, unused condition and packaging. If your lamp arrives damaged, defective, or incorrect, we'll replace it or refund you in full, including shipping, at no cost to you. To start a return, email hello@lumaelights.com with your order number. See our full Return & Refund Policy for complete details.

Questions

Email hello@lumaelights.com and we'll reply within one business day.