Refund policy

Return & Refund Policy

Last updated: June 2026

30-Day Return Window

We accept returns within 30 days of delivery for items in their original, unused condition and original packaging.

How to Request a Return

To request a return, use the contact form on our Contact page or email hello@lumaelights.com, and include your order number and reason for return. We will respond within 1 to 2 business days with return instructions.

Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method within 5 to 7 business days. Original shipping costs are non-refundable unless the item is defective, incorrect, or we made an error.

Damaged or Defective Items

If your lamp arrives damaged or defective, contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund, including any shipping costs, at no cost to you.

Wrong or Incorrect Item

If you receive an item different from the one you ordered, contact us within 7 days of delivery with your order number and a photo. We will arrange to send the correct item or issue a full refund, including all shipping costs, at no cost to you.

Orders Lost or Not Delivered

If your tracking shows no movement for an extended period, or shows delivered but you have not received your order, contact us within 14 days of the expected delivery date. We will open an investigation with the carrier and, once confirmed, send a replacement or issue a full refund.

Cancellations & Order Changes

To cancel or change an order, contact us as soon as possible. We can usually cancel or amend an order before it has been dispatched (typically within 24 hours of ordering). Once an order has shipped it cannot be cancelled, but it may be returned under the 30-day return policy above.

Non-Returnable Items

Items that have been used, modified, damaged after delivery, or are missing original packaging cannot be returned.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, incorrect, or we made an error. We recommend using a trackable shipping method.

Contact Us

For any return or refund question, use the contact form on our Contact page or email hello@lumaelights.com. Lumae, 950 Ponce De Leon Ave NE, PMB 1981, Atlanta, GA 30306, United States.